MANDATE
- Formulate measures, develop plans and strategies, provide technical assistance, and ensure the delivery of basic services and provision of adequate facilities relative to social welfare and development services.
- Identify the basic needs of the needy and disadvantaged and develop and implement appropriate measures to alleviate their problems and improve their living conditions.
- Provide relief and appropriate crisis intervention for victims of abuse and exploitation and recommend appropriate measures to deter further abuse and exploitation.
- Facilitate the implementation of social welfare and development programs for children and youth, women, disabled, elderly, and disadvantaged families/groups/ communities.
- Be in the frontline of service delivery, particularly those which have to do with the immediate relief during and assistance in the aftermath of man-made and natural disaster and natural calamities.
- Coordinate with government agencies and non-governmental organization for the promotion and protection of all needy, disadvantaged groups, or individuals, families and communities.
- Implement Special Protection Projects/Programs of the DSWD.
- Exercise such other powers and perform other functions and duties as may be prescribed by law or ordinance.
VISION
God loving, self-reliant, empowered, and culturally enriched Solanoans
MISSION
To responsibly deliver basic social welfare and development services to disadvantaged individuals, families and communities that will enhance their social functioning and well-being instilling the values of volunteerism, ethics and competence.
GOALS AND OBJECTIVES
- To alleviate poverty among marginalized sectors of society
- To provide access on all social welfare and development programs and services in all sectors
CORE VALUES
Volunteerism: Lending a helping hand to make a meaningful contribution to a better community
Ethics: The discipline dealing with what is good and bad and with moral duty and obligation
Competence: Characteristics and skills that enable effective and efficient performance
THE STAFF
THE STAFF:
LYN F. LAPITAN, RSW – MSWDO
YVONNE D. BULAYO, RSW – SWO II
RIENA FAYE B. LITAWAN, RSW – SWO I
MELVA MARIE S. LABASAN – SWA
GRACE M. NANALE, LPT – Day Care Worker II
JEZREEL ANN D. DE PEDRO, LPT – Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO – Admin. Aide III (J.O.)
CITIZENS CHARTER
OUR SERVICES
PROVISION OF ASSISTANCE TO INDIVIDUALS IN CRISIS SITUATION (AICS)
ABOUT THE SERVICE:
Provision of timely and appropriate aid to individuals/ families who are in crisis situation to avail financial assistance in order to cope up with present problems brought about by dysfunctional situations that may be caused by poor health conditions, natural and manmade calamities.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Verification of requirements
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A. Certificate of Indigency
B. Photocopy of 2 valid ID’s
C. Referral Slip from SWAD (optional)
Additional Requirements:
*MEDICAL ASSISTANCE
-Certificate of Confinement/ Medical Certificate
-Hospital Bill and/or Promissory Note
-Clinical Abstract
-Medical Treatment Protocol
-Laboratory Request
-Charge Slip/Price Quotation
-Official Receipt of medicines and prescription
*BURIAL ASSISTANCE
-Death Certificate
-Funeral Contract
*FIRE VICTIMS
-Spot report
-Pictures
*CEDC/CICL/VAWC/WEDC/Balik Probinsya
-Request letter
-Police Report
*Drug Surrenderees
-Request letter
-Court Order
-Referral
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4 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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3. Assessment and Endorsement
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Validated Documents
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5 minutes
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LYN F. LAPITAN, RSW
MSWDO
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4. Proceed to Mayor’s Office for recommendation
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Validated Documents
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5 minutes
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TANYALYN E. SALVADOR
Admin. Aide VI-MMO
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5. Intake interview and preparation of vouchers
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10 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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6. Release of vouchers
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2 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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7. Processing of vouchers
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Validated Documents
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30 minutes
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NYMPHA M. LOPEZ
Admin. Officer II-MBO
MARCIAL L. RAMOS, CPA
MBO
FLORDELIZA F. BERNABE
Admin. Assistant II-MACCO
JACQUELINE M. MALIJAN
Admin Officer V- MACCO
MA. LINA C. SUGUITAN, CPA
Municipal Accountant
TANYALYN E. SALVADOR
Admin. Aide VI-MMO
JENITA G. VELASCO
Municipal Treasurer
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8. Release of Financial Assistance
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2 minutes
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CLAUDINE S. BANCIFRA, CPA
Admin. Officer II
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ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
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TOTAL RESPONSE TIME: 1 HOUR
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ISSUANCE OF REFERRAL LETTER AND CERTIFICATION
ABOUT THE SERVICE:
A referral letter to a partner or identified agency is given to clients who are seeking assistance beyond the services of the office.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Verification of documents
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A. Certificate of Indigency
B. Photocopy of 2 valid ID’s
C. Referral Slip from SWAD (optional)
*MEDICAL ASSISTANCE
-Certificate of Indigency
-Certificate of Confinement/ Medical Certificate
-Hospital Bill/ Promissory Note
-Clinical Abstract
-Medical Protocol
-Laboratory Requests
-Charge Slip/Price Quotation
-Official Receipt of medicines and prescriptions
*BURIAL ASSISTANCE
– Certificate of Indigency
-Death Certificate
-Funeral Contract
*FIRE VICTIMS
-Spot report
-Pictures
*CEDC/CICL/VAWC/WEDC/Balik Probinsya
-Request letter
-Valid ID’s
-Police Report
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4 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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3. Intake Interview and preparation of referral letter/ certification
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10 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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4. Issuance of referral letter/ certification
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2 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
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TOTAL RESPONSE TIME: 18 minutes
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SECURING OF SOCIAL CASE STUDY REPORT (SCSR)
ABOUT THE SERVICE:
Social Case Study Reports are required by government and non-government organizations that provide social/health services to clients and patients.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Present required documents
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A. Certificate of Indigency
B. Proof of Request
C. Medical Records and other pertinent documents
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4 minutes
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RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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3. Interview and Assessment
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15 minutes
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RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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4. Preparation of Social Case Study Report
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1 week
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RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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5. Issuance of Social Case Study Report
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2 minutes
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RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
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TOTAL RESPONSE TIME: 1 week
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SECURING OF PERSONS WITH DISABILITY (PWD) IDENTIFICATION CARD
ABOUT THE SERVICE:
A PWD ID is a valid identification card issued to persons with disabilities. This card serves as a proof for availing of the benefits and privileges for PWDs.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Present required documents
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Filled-up Application Form
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7 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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3. Preparation of PWD ID
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3 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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4. Issuance of PWD ID
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2 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
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TOTAL RESPONSE TIME: 14 minutes
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SECURING OF SOLO PARENT ID
ABOUT THE SERVICE:
The MSWDO is the lead agency in the implementation of R.A. 8972 or the Solo Parent Act and is tasked to issue the Solo Parent ID. Holders of a solo parent ID card are entitled to programs and services offered by various government entities.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Verification of documents
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A. Filled-up Application Form
B. Barangay Certificate – that applicant is a solo parent
C. Death Certificate of spouse, if widowed
D. CENOMAR, if not married
E. Birth Certificate of children 18 years old and below
F. Latest income tax, if employed/ tax exemption if unemployed
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7 minutes
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
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3. Data gathering, Assessment, and Validation
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(within 30 days)
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
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4. Issuance of Solo Parent ID card
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2 minutes
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
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ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
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TOTAL RESPONSE TIME: 1 month
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MARRIAGE EXPECTATION INVENTORY
ABOUT THE SERVICE:
Before proceeding to Pre-Marriage Counseling (PMC), would-be couples should undergo Pre-Marriage Examination.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Present required documents
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Application for Marriage License
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2 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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3. Fill-out PMC Application Form and take the exam
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30 minutes
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ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
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TOTAL RESPONSE TIME: 34 minutes
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PRE-MARRIAGE COUNSELING
ABOUT THE SERVICE:
Pre-Marriage Counseling (PMC) seminar to would-be couples is mandated by law under PD 965 and Article 16 of the New Family Code of 1991. Pre-Marriage Counseling is a pre-requisite in securing a marriage license.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Attend PMC seminar
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Application for Marriage License
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4 hours
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RIENA FAYE B. LITAWAN, RSW
SWO I
MELVA MARIE S. LABASAN
SWA
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3. Preparation of Pre-Marriage Counseling Certificate
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6 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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4.Issuance of Pre-Marriage Certificate
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2 minutes
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JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
RIENA FAYE B. LITAWAN, RSW
SWO I
YVONNE D. BULAYO, RSW
SWO II
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ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
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TOTAL RESPONSE TIME: 4 hours, 10 minutes
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CASE MANAGEMENT FOR VICTIMS OF VIOLENCE AGAINST WOMEN AND CHILDREN (VAWC)
ABOUT THE SERVICE:
To provide comprehensive program for victim-survivors of violence to ensure their safety and well-being.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Present yourself for an intake interview by a social worker
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A. Case Folder (PNP/Barangay Blotter, Medico Legal, Psychological Evaluation)
B. Certificate of Indigency/ Residency
C. Marriage Contract
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1 hour
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
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3. Case Conferencing/ Referral to appropriate agencies/offices (PNP, MHO, R2TMC, RTC, BLGU)
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Case Folder
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15 minutes
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
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5. After Care and Follow-up
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Case Folder
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Scheduled fieldwork
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
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CASE MANAGEMENT FOR CHILDREN IN NEED OF SPECIAL PROTECTION (CNSP)
ABOUT THE SERVICE:
To provide assistance to all persons below 18 years of age, or those 18 years old and over but are unable to take care of themselves because of physical or mental disability condition; who are vulnerable to or are victims of abuse, neglect, exploitation, cruelty, discrimination and violence (armed conflict, domestic violence and other analogous conditions prejudicial to their development).
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STEPS
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YOU NEED TO PRESENT
|
IT WILL TAKE YOU
|
PLEASE APPROACH
|
|
1. Sign client logbook
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2 minutes
|
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2. Present yourself for an intake interview by a social worker
|
A. Case Folder (PNP/Barangay Blotter, Medico Legal)
B. Certificate of Indigency/ Residency
C. Birth Certificate
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1 hour
|
YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
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3. Case Conferencing/ Referral to appropriate agencies/offices (PNP, MHO, R2TMC, RTC, BLGU)
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Case Folder
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15 minutes
|
YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
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5. After Care and Follow-up
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Case Folder
|
Scheduled fieldwork
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
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CASE MANAGEMENT FOR CHILDREN IN CONFLICT WITH THE LAW (CICL) and children at risk
ABOUT THE SERVICE:
To provide assistance to children who are alleged as, accused of, or adjudged as, having committed an offense under Philippine laws.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
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PLEASE APPROACH
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1. Sign client logbook
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2 minutes
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2. Information and data gathering from the CICL and relatives
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A. Birth Certificate
B. Case Folder/ Endorsement from the Police Station or Barangay with corresponding blotter or records
C. Certificate of Indigency/ Residency
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30 minutes
|
YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
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3. Accompany CICL in Inquest proceedings at the prosecutor’s office whenever necessary
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Case Folder
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2 hours
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YVONNE D. BULAYO, RSW
SWO II
LYN F. LAPITAN, RSW
MSWDO
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4. Assessment of Discernment using Discernment Tool and Preparation of Certificate of Discernment
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2 hours
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YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
LYN F. LAPITAN, RSW
MSWDO
|
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5. Court Hearing on the motion of ROR for the processing of CICL’s Release on Recognizance
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Case Folder
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30 minutes
|
YVONNE D. BULAYO, RSW
SWO II
LYN F. LAPITAN, RSW
MSWDO
|
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6. Preparation of Diversion Contract/ Intervention Plan
|
Case Folder
|
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YVONNE D. BULAYO, RSW
SWO II
LYN F. LAPITAN, RSW
MSWDO
BCPC
|
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8. Community-Based Intervention/ Diversion Program
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Case Folder
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1 hour
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YVONNE D. BULAYO, RSW
SWO II
LYN F. LAPITAN, RSW
MSWDO
BCPC
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EARLY CHILDHOOD CARE AND DEVELOPMENT PROGRAM
ABOUT THE SERVICE:
Refers to the full range of health, nutrition, early education and social services programs that provide for the basic holistic needs of young children from 0 to 4 years old to promote their optimum growth and development. The MSWD manages 32 Day Care Centers in the 22 Barangays. At present, 1, 426 children are enrolled under the supervision of 29 Day Care Teacher/Workers.
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STEPS
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YOU NEED TO PRESENT
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IT WILL TAKE YOU
|
PLEASE APPROACH
|
|
1. Admission
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A. Birth Certificate
B. Health Record
C. Marriage Contract of parents
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10 minutes
|
Day Care Teacher/Worker
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2. Conduct sessions for Infant and Toddler Early Development (ITED), Pre-kinder 1 and Pre-kinder 2
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A. Curriculum Guide
B. Learning Resource Packages
C. Activity Sheets
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2-3 hours
|
Day Care Teacher/Worker
|
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3. Supplemental feeding
|
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30 minutes
|
Day Care Teacher/Worker
Parents’ Group
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4. Parent mentoring and meeting
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Learning Resource Packages
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1 hour
|
Day Care Teacher/Worker
MSWDO Staff
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5. Prepare and consolidate reports/records of master lists, monthly/quarterly and weight monitoring for submission to concerned offices/ agencies
|
Records
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Day Care Teacher/Worker
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6. Monitoring and Consolidation of Monthly and Quarterly Reports
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|
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LYN F. LAPITAN, RSW
MSWDO
MELVA MARIE S. LABASAN
SWA
GRACE M. NANALE, LPT
Day Care Worker II
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PROVISION OF DISASTER RELIEF ASSISTANCE
ABOUT THE SERVICE:
The Municipal Social Welfare and Development Office is the first responder during disaster response to natural or manmade calamities such as typhoons, fires, and earthquakes. It provides food and non-food assistance and referrals to other concerned agencies.
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STEPS
|
YOU NEED TO PRESENT
|
IT WILL TAKE YOU
|
PLEASE APPROACH
|
|
1. Sign client logbook
|
|
2 minutes
|
|
|
2. Interview
|
A. Certificate of Residency
B. Barangay Certification of being a victim of calamity
|
10 minutes
|
RIENA FAYE B. LITAWAN, RSW
SWO I
JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
MELVA MARIE S. LABASAN
SWA
YVONNE D. BULAYO, RSW
SWO II
|
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3. Relief Distribution/Assistance
|
|
15 minutes
|
LYN F. LAPITAN, RSW
MSWDO
YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
MELVA MARIE S. LABASAN
SWA
JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
|
|
4. Conduct of Recovery and Rehabilitation
|
|
|
LYN F. LAPITAN, RSW
MSWDO
YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
MELVA MARIE S. LABASAN
SWA
JEZREEL ANN D. DE PEDRO, LPT
Admin. Aide III (J.O.)
RACQUEL JUDEE R. LADIAO
Admin. Aide III (J.O.)
|
|
ACCOMPLISH CLIENT FEEDBACK FORM AND DROP AT DESIGNATED SUGGESTION BOX
|
ASSISTANCE TO DRUG SURRENDEREES
ABOUT THE SERVICE:
To provide assistance and holistic care to drug surrenderees to develop/enhance their drug recovery skills and life skills thru preventive education, health promotion/ basic health services, screening, basic support, skills training/livelihood opportunities.
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STEPS
|
YOU NEED TO PRESENT
|
IT WILL TAKE YOU
|
PLEASE APPROACH
|
|
1. Sign client logbook
|
|
2 minutes
|
|
|
2. Intake Interview and Preparation of Certificate of Appearance
|
A. Court Order
B. Barangay Indigency
|
10 minutes
|
YVONNE D. BULAYO, RSW
SWO II
RIENA FAYE B. LITAWAN, RSW
SWO I
|
|
3. Report to PNP Solano
|
A. Court Order
B. Certificate of Appearance
|
10 minutes
|
Information Desk
|
|
4. Report to Punong Barangay
|
Court Order
|
5 minutes
|
Punong Barangay
|
|
5. Undergo Community-based/Center-based Psychosocial Rehabilitation
|
Case Folder
|
Depends on the length stated in the Court Order
|
LYN F. LAPITAN, RSW
MSWDO
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